Refund and Returns Policy -

At NAMS Jewellery, we take great care to deliver premium-quality silver jewellery. To ensure transparency and a smooth experience, please read our refund and return policy carefully before placing an order.

1. Return & Exchange Window

We offer a 3-day return or exchange window from the date of delivery.
Requests raised after this period will not be eligible for return or exchange.

2. Eligibility for Returns

To be eligible for a return or exchange:

The item must be unused, unworn, and in original condition.
No refunds or exchanges will be accepted for worn or damaged items.
All original packaging, tags, and certificates (if any) must be intact.

3. Unboxing Video Requirement

A clear, continuous unboxing video is mandatory for all return or exchange requests.
The video must start from a sealed package and clearly show the product.
Requests without an unboxing video will not be accepted.

4. Return Request Process

All return or refund requests must be initiated via WhatsApp or phone call only.
Requests made through any other mode may not be considered.
Our team will verify the request and guide you through the next steps.

5. Reverse Pickup

Once the return request is approved, a reverse pickup will be arranged wherever serviceable.
In cases where reverse pickup is unavailable, customers may be requested to self-ship the product as per our instructions.

6. Refund Process

Refunds will be processed only after the returned item is received and inspected at the NAMS warehouse.
Once approved, refunds will be issued to the original payment method within 5–7 business days.

7. Order Cancellation Policy

Order cancellations are accepted within 3 hours of placing the order.
To cancel, please contact us via WhatsApp or email immediately.
Orders cancelled after dispatch will incur shipping and restocking charges, which will be deducted from the refund amount.

8. Dispatch Timeline

Ready-to-ship orders are generally dispatched within 1–3 business days after payment confirmation.
Dispatch timelines may vary during sales, festive seasons, or unforeseen circumstances.

9. Cash on Delivery (COD)

Cash on Delivery (COD) is currently not available.
COD service is under development and will be introduced soon.

10. Product Images & Representation

We ensure professional photography of all products, keeping original size, design, and detailing in mind.
Slight variations may occur due to lighting, screen resolution, or handcrafted nature of jewellery.

11. Final Decision

All returns, exchanges, and refunds are subject to inspection and approval by NAMS Jewellery.
The company reserves the right to accept or reject any request if the policy conditions are not met.

For any issues or queries regarding your order, feel free to reach out to us at: info@namsjewelry.in